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The March 2010 Issue of Medical Call Center News is Now Available
Medical Call Center News is an e-newsletter that is sponsored by Amcom Software and published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
We hope that you enjoy this issue.
Workfit Ergonomic Workstations For Call Centers "Take A Stand"
The new WorkFit C-Mod Workstation, a sit-or-stand mobile computer workstation that enables employees in medical contact centers to move from seated to standing and back to a seated position whenever they wish, has been introduced by Ergotron. The benefit for call center employees is reduced back strain, increased productivity, and the chance to burn more calories while enjoying healthier, more productive computing, and telephone interactions.
The WorkFit workstation helps call center staff achieve the sit or stand movement their bodies naturally crave, while relieving the strain and fatigue commonly associated with call center computing. WorkFit delivers a small footprint, mobile office platform which can be rolled to "point-of-work" and adapted for temporary employees and seasonal increases in call center staffing. Designed by Ergotron, a manufacturer of digital display mounting and mobility products, the WorkFit workstation offers one-touch adjustment of the negative-tilt keyboard and LCD monitor. With 25 inches of height adjustability, WorkFit allows call center employees to lift LCD screens or laptops to match their body's position while they sit or stand, providing ergonomic comfort. Just as importantly, WorkFit's independent adjustment and negative tilt keyboard ensures optimum elbow and wrist placement to avoid repetitive stress injury.
For more information visit www.ergotron.com or call 800-888-8458.
The WorkFit workstation helps call center staff achieve the sit or stand movement their bodies naturally crave, while relieving the strain and fatigue commonly associated with call center computing. WorkFit delivers a small footprint, mobile office platform which can be rolled to "point-of-work" and adapted for temporary employees and seasonal increases in call center staffing. Designed by Ergotron, a manufacturer of digital display mounting and mobility products, the WorkFit workstation offers one-touch adjustment of the negative-tilt keyboard and LCD monitor. With 25 inches of height adjustability, WorkFit allows call center employees to lift LCD screens or laptops to match their body's position while they sit or stand, providing ergonomic comfort. Just as importantly, WorkFit's independent adjustment and negative tilt keyboard ensures optimum elbow and wrist placement to avoid repetitive stress injury.
For more information visit www.ergotron.com or call 800-888-8458.
Synergy Solutions Appoints Lynne Jacoby as VP of Healthcare Solutions
Synergy Solutions, Inc., a premier provider of outsourced customer contact solutions, announced the appointment of Lynne Jacoby to the newly created role of Vice President of Healthcare Solutions. The creation of this position is evidence of Synergy's strategic commitment to grow and enhance its service offerings for the healthcare industry.
As a 15-year veteran of the healthcare industry by way of UnitedHealth Group and formerly PacifiCare Health Systems, Ms. Jacoby brings Synergy Solutions a breadth and depth of experience in the healthcare vertical. Ms. Jacoby has worked in a myriad of roles supporting large-scale project management efforts, accelerated operations, process development and automation, quality improvement and product implementation.
"Lynne's deep knowledge and expertise in the healthcare industry will be a huge advantage for Synergy as we continue to aggressively grow our healthcare business," said Synergy CEO Mark McGrath. Ms. Jacoby will operate from Synergy Solutions' corporate headquarters in Scottsdale, Arizona.
Synergy Solutions, headquartered in Scottsdale AZ, specializes in providing customer contact solutions on behalf of Fortune 500 companies in a variety of industries, including healthcare, insurance, financial services, telecommunication, and publishing.
As a 15-year veteran of the healthcare industry by way of UnitedHealth Group and formerly PacifiCare Health Systems, Ms. Jacoby brings Synergy Solutions a breadth and depth of experience in the healthcare vertical. Ms. Jacoby has worked in a myriad of roles supporting large-scale project management efforts, accelerated operations, process development and automation, quality improvement and product implementation.
"Lynne's deep knowledge and expertise in the healthcare industry will be a huge advantage for Synergy as we continue to aggressively grow our healthcare business," said Synergy CEO Mark McGrath. Ms. Jacoby will operate from Synergy Solutions' corporate headquarters in Scottsdale, Arizona.
Synergy Solutions, headquartered in Scottsdale AZ, specializes in providing customer contact solutions on behalf of Fortune 500 companies in a variety of industries, including healthcare, insurance, financial services, telecommunication, and publishing.
CPN Announces Dates and Speakers for 2010 National Telehealth Conference
CPN Announces Dates and Speakers for 2010 National Telehealth Conference
Children's Physician Network (CPN) will host the Seventh Annual National Telehealth Conference at the Hilton Hotel MSP Airport/Mall of America Thursday September 30 and Friday October 1. The new two-day format will offer up to 16.2 Contact Hours of continuing education credits for nurses. Free shuttle transportation to and from the airport, as well as the Mall of America, is available for attendee's convenience.
The Seventh Annual National Telehealth Conference is for an audience of nurses and physicians focused on emergent, urgent and/or telephone care. This conference will also be of value to office and call center triage nurses, physicians, and administrators.
Among the speakers confirmed to present this autumn:
Children's Physician Network (CPN) will host the Seventh Annual National Telehealth Conference at the Hilton Hotel MSP Airport/Mall of America Thursday September 30 and Friday October 1. The new two-day format will offer up to 16.2 Contact Hours of continuing education credits for nurses. Free shuttle transportation to and from the airport, as well as the Mall of America, is available for attendee's convenience.
The Seventh Annual National Telehealth Conference is for an audience of nurses and physicians focused on emergent, urgent and/or telephone care. This conference will also be of value to office and call center triage nurses, physicians, and administrators.
Among the speakers confirmed to present this autumn:
- Barton Schmitt, MD
- David Thompson, MD
- Andrew Hertz, MD
- Elizabeth Gilles, MD
- Kathy Kulus, MD
- Carol Stock, JD
- Charles Crutchfield, MD
- Cliff Hurst
AnswerStat Welcomes Carenet Healthcare Services as a Platinum Sponsor
AnswerStat is pleased to announce that Carenet Healthcare Services has become a Platinum sponsor of AnswerStat magazine. Carenet joins current AnswerStat sponsors Amcom, LVM, 1Call, Healthline Systems, and Startel.
Carenet, a nationwide provider, serves over 10 million members and represents more than 80 of the leading healthcare organizations. For 20 years, Carenet has aligned its goals with its clients' objectives helping them grow their business through a customized suite of care management and business support solutions.
By offering 24/7 care, Carenet's clients provide access to medical assistance at the convenience of their member, helping them maximize their healthcare benefits. As advocates of health, Carenet's medical professionals guide members to the appropriate levels of care during an illness, offer support during their decision-making process when contemplating surgery or a procedure and assist them in navigating the healthcare system.
Member communications is an essential part of each client's success. Offering a wide range of business support solutions continues to keep clients' members engaged and participating in their health management programs. Carenet solutions focus on program-specific compliance, cost-saving alternatives, and revenue goals to help clients grow their business.
Contact Carenet at 800-809-7000 or www.callcarenet.com.
Carenet, a nationwide provider, serves over 10 million members and represents more than 80 of the leading healthcare organizations. For 20 years, Carenet has aligned its goals with its clients' objectives helping them grow their business through a customized suite of care management and business support solutions.
By offering 24/7 care, Carenet's clients provide access to medical assistance at the convenience of their member, helping them maximize their healthcare benefits. As advocates of health, Carenet's medical professionals guide members to the appropriate levels of care during an illness, offer support during their decision-making process when contemplating surgery or a procedure and assist them in navigating the healthcare system.
Member communications is an essential part of each client's success. Offering a wide range of business support solutions continues to keep clients' members engaged and participating in their health management programs. Carenet solutions focus on program-specific compliance, cost-saving alternatives, and revenue goals to help clients grow their business.
Contact Carenet at 800-809-7000 or www.callcarenet.com.
OnviSource Announces Redundancy, Backup, and Disaster Recovery Solutions
OnviSource announced the availability of OnviNet Ensura Backup and
Disaster Recovery Solution packages for its customers using their
OnviCall and AccuCall platforms. OnviSource is offering Ensura Backup
and Recovery Solutions to its customers to protect their business and
assist in restoring operations in the event of unforeseen disaster or
problematic circumstances.
Ensura offers critical backup, standby, and redundancy packages designed to facilitate the fastest possible recovery. Each level of protection is configured to accommodate a variety of customer needs. Ensura Basic offers protection from potential hardware failures. Database replication and hardware redundancy make up Ensura Standard. For customers seeking the most comprehensive backup and recovery protection, Ensura PRO offers full redundancy, database replication, redundant application licenses, and one-click switchover to secure continuous operation.
To assist customers in choosing a backup and recovery package that will best satisfy their operating requirements, OnviSource is offering a free System Requirements Assessment service to consider the unique requirement of each customer. OnviCall is part of the OnviCenter 6 suite of solutions in workforce optimization (OnviCord), workforce CRM automation (OnviCall), and workforce communication automation (OnviNet).
Ensura offers critical backup, standby, and redundancy packages designed to facilitate the fastest possible recovery. Each level of protection is configured to accommodate a variety of customer needs. Ensura Basic offers protection from potential hardware failures. Database replication and hardware redundancy make up Ensura Standard. For customers seeking the most comprehensive backup and recovery protection, Ensura PRO offers full redundancy, database replication, redundant application licenses, and one-click switchover to secure continuous operation.
To assist customers in choosing a backup and recovery package that will best satisfy their operating requirements, OnviSource is offering a free System Requirements Assessment service to consider the unique requirement of each customer. OnviCall is part of the OnviCenter 6 suite of solutions in workforce optimization (OnviCord), workforce CRM automation (OnviCall), and workforce communication automation (OnviNet).
The Feb/Mar 2010 issue of AnswerStat magazine is now available online
The February/March 2010 issue of AnswerStat magazine is now available online.
You may download the PDF file of the entire issue or just read the articles.
To receive email notifications each time a new issue is posted, enter your email address in the "subscribe" field to the left. This will allow you to also be notified of other relevant information as well. Alternately, you might want to use our Atom or RSS news feeds.
To subscribe to AnswerStat magazine, sign up at our website.
You may download the PDF file of the entire issue or just read the articles.
To receive email notifications each time a new issue is posted, enter your email address in the "subscribe" field to the left. This will allow you to also be notified of other relevant information as well. Alternately, you might want to use our Atom or RSS news feeds.
To subscribe to AnswerStat magazine, sign up at our website.
Funding Allows TelStar to Complete Purchase of TouchStar's Hosted Assets
TelStar Hosted Services and private equity firm Williams & Gallagher announced the purchase of the assets of TouchStar's Hosted division. TelStar Hosted Services is a Communications-as-a-Service organization providing on demand call center solutions. TelStar posted record sales in 2009 and doubled its available capacity earlier this year.
"Our products bring the proven efficiency of call center products to our clients via the web without the capital expenditure and excessive IT costs that have traditionally burdened such initiatives," said TelStar’s CEO Jim Dunn. "We have the formula for continued success in our feature rich product offering, strong technical support organization, and our solutions oriented sales efforts."
Chris Rieple (formerly of TouchStar) has joined the TelStar Hosted Services executive team as Vice President of Sales. "We have built our business by exceeding our customer’s expectations" said Rieple. "The additional financial resources and new executive leadership enable us to expedite our growth plans while continuing to provide an uncompromised client experience."
"Our products bring the proven efficiency of call center products to our clients via the web without the capital expenditure and excessive IT costs that have traditionally burdened such initiatives," said TelStar’s CEO Jim Dunn. "We have the formula for continued success in our feature rich product offering, strong technical support organization, and our solutions oriented sales efforts."
Chris Rieple (formerly of TouchStar) has joined the TelStar Hosted Services executive team as Vice President of Sales. "We have built our business by exceeding our customer’s expectations" said Rieple. "The additional financial resources and new executive leadership enable us to expedite our growth plans while continuing to provide an uncompromised client experience."
The January 2010 Issue of Medical Call Center News is Now Available
Medical Call Center News is an e-newsletter that is sponsored by Amcom Software and published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.
Please let us know what your think of Medical Call Center News.
Amcom Software Provides Next-Gen 911 IP Technology
Amcom Software Inc. announced that Adams County, Indiana is successfully fielding 3,500 calls monthly with the Amcom 911 call center solution. Running the Amcom system on an underlying next-generation 911 (NG911) IP network now enables Adams County to shave critical seconds off the connection time for each call, speeding response times.
The team at Adams County incorporated an IP-based network not only to handle 911 calls from wireless and IP phones, but also to accept calls from landlines. This forward-looking infrastructure effectively prepares them to handle anticipated changes in the way people contact 911, including the use of 911 text messages and videos.
"The combined Amcom 911 call center system and underlying IP network has taken the inefficiency out of the process for managing and responding to 911 calls," said Patrick Norton, IT Manager, Adams County, Indiana.
"With the advances in IP and wireless technology taking place, there is a seismic shift happening in the way 911 calls need to be handled," said Chris Heim, CEO, Amcom Software. "The technology behind the scenes has to exchange information quickly to allow for fast response to the caller's exact location."
The team at Adams County incorporated an IP-based network not only to handle 911 calls from wireless and IP phones, but also to accept calls from landlines. This forward-looking infrastructure effectively prepares them to handle anticipated changes in the way people contact 911, including the use of 911 text messages and videos.
"The combined Amcom 911 call center system and underlying IP network has taken the inefficiency out of the process for managing and responding to 911 calls," said Patrick Norton, IT Manager, Adams County, Indiana.
"With the advances in IP and wireless technology taking place, there is a seismic shift happening in the way 911 calls need to be handled," said Chris Heim, CEO, Amcom Software. "The technology behind the scenes has to exchange information quickly to allow for fast response to the caller's exact location."