OnviSource announced the launch of a pilot program for their integratedSpeech Analytics software, Explora.  Call centers wanting to "trybefore they buy" can use Explora to automatically analyze the customerinteraction calls and produce actionable knowledge for their qualityassurance, compliance management, training, sales and marketingopportunity detection and business intelligence — all in a fraction ofthe time it would take to manually perform these tasks.

Pilotprogram participants can verify their own applications and test theproduct with complete support from OnviSource.  Support includesassistance with system setup, guidance for conducting queries and dataanalysis to ensure that users realize the potential of speech analyticsin their environment.  Additionally, participants are not obligated topurchase Explora.

"Our free Explora pilot program will clearlydemonstrate how advances in speech technology, integrated with ourunique Workforce Optimization-Automation software solutions andsupported by our customer-centric deployment services, have made speechanalytics an enterprise-wide valued application that is highlycost-effective, easy to install, and easy to use," said John Hird, vicepresident of product marketing at OnviSource.

For more information, contact Deborah Cromwell at 800-311-3025 or deborah.cromwell@onvisource.com.