In the Era of Accountable Care: What’s Your Healthcare Call Center IQ?

That question is addressed by HealthLine Systems’ new call center IQ quiz. Whether or not your organization deploys an official ACO,
  • Is your call center positioned now for competitive advantage or competitive disadvantage?
  • What are your immediate opportunities to strengthen your call center’s role in supporting your organization’s Accountable Care priorities?  
  • How can you improve your call center IQ?
You can take the quiz and have your score quickly, in less than five minutes.

The quiz addresses important opportunities for you in areas critical to your call center’s success including how to:
  • Streamline access to care,
  • Serve as physicians’ marketing partner,
  • Reduce redundant costs,
  • Deliver concierge experiences, and
  • Document the call center as an investment.
You’ll receive a letter grade score plus a written description of how your specific contact center is positioned in the era of accountable care. Check out your healthcare call center IQ at http://www.healthlinesystems.com/quiz.aspx.
 
HealthLine provides peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation.

Posted by Peter DeHaan at 2/7/2012 3:00 PM
Categories: HealthLine Systems, news
Tags: HealthLine Systems AnswerStat AnswerStat magazine healthcare call center news healthcare contact center news hospital call center news Peter DeHaan Peter DeHaan Publishing Inc healthcare call center quiz
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