AnswerStat News and Info

Read the May 2012 Issue of Medical Call Center News

Peter DeHaan — Tue, 15 May 2012 15:49:27 GMT

The May 2012 issue of Medical Call Center News is now available at www.medicalcallcenternews.com.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

Medical Call Center News is sponsored by Ambs Call Center.

Subscribe to receive Medical Call Center News via email.

Please tell your coworkers about Medical Call Center News.

Thank you!

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

New Features Released for miSecureMessages

Peter DeHaan — Mon, 14 May 2012 20:29:45 GMT

The 1Call Division of Amtelco announced new features for the Android and Apple miSecureMessages Apps, a secure, two-way instant smartphone and tablet messaging App that uses encryption to keep communications private. A miSecureMessages App is also available for BlackBerry devices.

The Android release includes new graphical "talk bubbles" on the message view screen and extra Help on the set-up screens. The set-up screen now limits phone numbers to English letters and numbers, and to further enhance security the license key is masked.

New features in the Apple release include a new numeric passcode entry, extra "help" on the set-up screens, and time zone support. The set-up screen limits phone numbers to alphanumeric characters, and the license key is masked. A new refresh capability is available on the inbox and contacts screens, and notification pokes provide unobtrusive reminders of new messages.

Amtelco President Tom Curtin said, "These new features give miSecureMessages users even more control and flexibility to manage their important messages. We’re very excited about these new updates now available for our many miSecureMessages users."

In other news, Amtelco announced the following promotions:
•   Greg Beale: VP of Customer Operations
•   Kevin Beale: VP of Research & Development, Software
•   Barry Boland: VP of Operations
•   Michael Friedel: VP of Sales
•   Pamela Hinz: VP of Finance and Human Resources

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Amcom Software Acquires Critical Test Results Management Solution

Peter DeHaan — Fri, 04 May 2012 16:06:11 GMT

Amcom Software announced the acquisition of IMCO Technologies' critical test results management suite. Now hospital customers can improve patient safety and caregiver productivity by streamlining the delivery of critical test results to ordering physicians. Serving more than 900 hospitals, many have requested this type of solution to meet the guidelines established by the Joint Commission in its National Patient Safety Goal Requirements.

The newly renamed Amcom Critical Test Results Management solution brings together once-disparate pieces of information essential to the effective communication of test results to the clinicians who ordered them. In particular, the solution will integrate the test results functionality from IMCO with Amcom’s suite of communication workflow solutions, including smartphone messaging. It supports traceable, closed-loop test results information that empowers physicians to provide better care for their patients.

The Joint Commission and other healthcare authorities have identified that failures and delays in the communication of critical test results are a major problem for patient safety. Inefficient handling of critical test results also contributes to higher costs of care for compromised patients as well as increased risk of litigation and higher expenditures for regulatory compliance.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

TriageLogic Announces iPad App

Peter DeHaan — Wed, 02 May 2012 17:39:54 GMT

TriageLogic announced an app to allow nurses to carry out triage on their iPad. Using the iPad speeds the triage process because navigation is easier and protocols load faster. Due to their portability and ease-of-use, iPads provide the ability to work remotely and flexibility that many call centers are now offering their nurses.

TriageLogic is also providing cost savings, due to the ease and flexibility of maintaining and updating an iPad, while allowing nurses to work from home or at the call center. The significantly lower price of an iPad compared with the price of a computer is another advantage. From a business/managerial standpoint, there are numerous advantages, including the ability to monitor staff remotely at any time.

According to Ravi Raheja, TriageLogic CEO, “We are excited about this new iPad application and we believe that it is going to improve the efficiency of the call centers that use our TriageLogic call center solution.”

Charu Raheja, TriageLogic Chair adds, “TriageLogic software is an important tool for taking patient calls because it provides nurses with a checklist to ensure the highest quality of patient care.”

For more information, contact Amy Smith at 336-529-2493 or amy.smith@triagelogic.com.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

WRB Unveils New Logo and Redesigned Website

Peter DeHaan — Tue, 17 Apr 2012 19:17:54 GMT

WRB Communications, a provider of healthcare contact center services, unveiled a new logo and redesigned website. “WRB’s new logo and website further demonstrates our commitment to providing the healthcare community with complete healthcare communication solutions that are designed specifically to meet their needs,” said Ron Abel, president of WRB.

To further enhance the new website, WRB created a video that provides an overview of WRB’s service areas: physician tele-detailing, consumer affairs and customer service, medical information and patient compliance. WRB’s new site and logo were developed by Rhubarb Media.

WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, generic, medical device, and healthcare industries.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

The Apr/May 2012 Issue of AnswerStat Magazine is Now Available

Peter DeHaan — Mon, 09 Apr 2012 18:38:16 GMT

The February/March 2012 issue of AnswerStat magazine, covering healthcare call centers, is now available.

You may access it with our digital magazine viewer to:

easily flip through the issue
print out select pages or the entire thing
forward it to a friend
search for specific text
add notes for later reference

You may also read the articles or download a PDF file from our website.

Please welcome our new sponsor Ambs Call Center who made this paperless distribution of AnswerStat made possible..

To receive email notifications each time a new issue is posted, enter your email address in the "subscribe" field to the left. This will allow you to also be notified of other relevant information as well. Alternately, you might want to use our Atom or RSS news feeds or subscribe to this and our other related publications.

[AnswerStat magazine is proudly published by Peter DeHaan Publishing Inc and Peter DeHaan.]

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

RelayHealth Announces RelayCare Customer Conference

Peter DeHaan — Thu, 05 Apr 2012 18:43:57 GMT

RelayHealth will hold its customer conference for RelayCare users on October 22-24, 2012, at the FireSky Resort & Spa in Scottsdale, Arizona. The theme of the conference is Realizing New Summits, and it will include classroom-style education sessions and roundtable discussions conducted by industry leaders, customers and RelayHealth staff.

For additional details or registration information, please contact Patty Maynard at patty.maynard@relayhealth.com.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Peter DeHaan Publishing Named a Constant Contact 2011 All-Star

Peter DeHaan — Wed, 28 Mar 2012 20:56:00 GMT

Peter DeHaan Publishing Inc, publisher of AnswerStat magazine, received the 2011 All Star Award from Constant Contact®, providers of an email marketing platform to half a million organizations worldwide. Each year, a select group of Constant Contact customers are honored with the All Star Award for their exemplary marketing results. Peter DeHaan Publishing Inc’s results ranked them among the top ten percent of Constant Contact’s customer base.

"We are truly honored to have been recognized as an email marketing All Star for 2011. This is our second year in a row, which makes this award doubly exciting," stated Peter DeHaan, publisher of AnswerStat magazine. "We work hard to follow and exceed industry standards and expectations with our email messages to subscribers. We strive to keep our bounce rate low and increase our open and click rates. Offering messages that are relevant, valuable, and appreciated by our subscribers helps with this. Once again, Constant Contact has seen our efforts and rewarded us as a result."

Peter DeHaan Publishing, which publishes Connections Magazine, TAS Trader, AnswerStat, and Medical Call Center News, uses email to connect with readers and share important information.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

1Call Announces Conference and Training Seminar

Peter DeHaan — Tue, 20 Mar 2012 19:24:45 GMT

The 1Call Division of Amtelco announced that the Sixth Annual 1Call Leadership Conference and Training Seminar will be held September 18-20, 2012, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin. The Leadership Conference and Training Seminar covers topics for both management and operational staff.

Several joint sessions are planned for the entire group, along with separate sessions geared towards specific topics of interest for management, and topics for operational staff. Incorporating both types of sessions benefits all attendees, making it ideal for administrators, managers, supervisors, and lead operators. Attendees always find the networking opportunities to be extremely beneficial as well.

Topics for this year’s conference and seminar include:
•   Appointment Scheduling and Appointment Reminders
•   Secure Two-Way Smartphone Messaging
•   Top 10 Products and Features for 2012 and Beyond
•   On-Call Scheduling: Enterprise-Wide, Hosted, and Cloud-Based
•   Web Scripting for Web Paging and Notification
•   Code Call Scripting
•   Hospital-Wide Notifications and Disaster Preparedness
•   Infinity IS Contact-Based Architecture
•   Roundtable Discussions

In other Amtelco news, they will be an exhibitor at Cisco Live 2012, which will be held June 10-14 in San Diego. Amtelco is a Cisco Registered Developer Technology Partner, providing call center software solutions to a variety of markets, with a focus on healthcare. Amtelco will be offering a number of software solutions for Cisco Live attendees, including the SIP-based soft agent intelligent console. Amtelco uses Cisco’s SIP and CTIOS tools to integrate with Cisco’s Unified Communications Manager (UCM) and Unified Contact Center Enterprise (UCCE) solutions, providing Cisco-based enterprises with access to Amtelco’s suite of call center solutions.

For more information contact 1Call at 800-225-6035 or seminars@1call.com.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Read the March 2012 Issue of Medical Call Center News

Peter DeHaan — Tue, 20 Mar 2012 16:09:55 GMT

The March 2012 issue of Medical Call Center News is now available at www.medicalcallcenternews.com.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine. It is sponsored by Ambs Call Center.

Subscribe to receive Medical Call Center News via email.

Please tell your coworkers about Medical Call Center News.

Thank you!

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Critical Alert Systems Acquires Intego Systems

Peter DeHaan — Tue, 21 Feb 2012 15:32:48 GMT

Critical Alert Systems announced the acquisition of Intego Systems, a provider of nurse call systems since 1983. "Intego has set the standard for hospital nurse call systems, and their capabilities are a great fit with our established critical messaging services," said Ed Meyercord, CEO of Critical Alert Systems. "This acquisition allows Critical Alert Systems to offer a more robust and fully integrated range of communications and critical messaging services to healthcare providers nationwide. And, we’re excited to work with the Intego team to extend the reach of their cutting edge products and services."

Two hundred healthcare organizations rely on Intego to provide communications between their patients and hospital staff that can lead to faster response times, higher patient quality of care, and greater patient satisfaction.

Intego, which becomes a wholly owned subsidiary of Critical Alert Systems, will be called Intego Software, LLC and remain headquartered in Jacksonville, FL. Intego founder Charles Bell joins Critical Alert Systems as an equity partner and in the new role of chief strategy and business development officer. Ted McNaught will retain his title of president and COO at Critical Alert Systems and will have operating responsibility for Intego.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

LVM Systems Expands Facility

Peter DeHaan — Thu, 09 Feb 2012 21:24:19 GMT

LVM Systems announced that it is expanding its existing campus with a second building. “Thanks to a loyal and growing client base, we felt the time was right to commit to this expansion,” said Mark Dwyer, Chief Operating Officer at LVM. “This expansion allows us to better serve our clients. It also allows us to innovate and bring new products and services to the healthcare call center marketplace.”

“When I joined LVM nine years ago, we had 16 employees and we were working out of a small, rented office space,” Dwyer added. “It has been an honor to be a part of LVM’s growth.”

The new building will be built directly north of LVM’s existing 10,000 square-foot headquarters in the Phoenix suburb of Mesa and will be 7,000 square feet, housing up to 40 employees. LVM currently employees 61 people nationwide, with 51 housed in the existing building.

Mesa-based ArizonaWest Contracting is managing the five-month construction schedule, which began February first. “We are honored that LVM put their trust in us,” said Jason Fischbeck, President of ArizonaWest. “Like LVM, we are a local, growing company. We look forward to helping them in their expansion plans.”

LVM was founded by Les Mortensen in 1988. Over the course of 24 years, LVM has continually grown at a steady pace. The company carries no debt and provides career opportunities for its employees.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Telephone Triage Consulting Conferences

Peter DeHaan — Wed, 08 Feb 2012 21:56:21 GMT

Telephone Triage Consulting presents
Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

April 16-17, 2012
Embassy Suites Bloomington
Bloomington, MN

April 19-20 , 2012
Crowne Plaza Chicago-Northbrook
Northbrook, IL

April 23-24, 2012
Four Points Sheraton BWI Airport
Baltimore, MD

April 26-27, 2012
Embassy Suites Philadelphia Airport
Philadelphia, PA

In the Era of Accountable Care: What’s Your Healthcare Call Center IQ?

Peter DeHaan — Tue, 07 Feb 2012 20:00:02 GMT

That question is addressed by HealthLine Systems’ new call center IQ quiz. Whether or not your organization deploys an official ACO,

Is your call center positioned now for competitive advantage or competitive disadvantage?
What are your immediate opportunities to strengthen your call center’s role in supporting your organization’s Accountable Care priorities?
How can you improve your call center IQ?

You can take the quiz and have your score quickly, in less than five minutes.

The quiz addresses important opportunities for you in areas critical to your call center’s success including how to:

Streamline access to care,
Serve as physicians’ marketing partner,
Reduce redundant costs,
Deliver concierge experiences, and
Document the call center as an investment.

You’ll receive a letter grade score plus a written description of how your specific contact center is positioned in the era of accountable care. Check out your healthcare call center IQ at http://www.healthlinesystems.com/quiz.aspx.

HealthLine provides peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

The Feb/Mar 2012 Issue of AnswerStat Magazine is Now Available

Peter DeHaan — Mon, 06 Feb 2012 16:31:36 GMT

The February/March 2012 issue of AnswerStat magazine, covering healthcare call centers, is now available.

You may access it with our digital magazine viewer to:

easily flip through the issue
print out select pages or the entire thing
forward it to a friend
search for specific text
add notes for later reference
view the table of contents
view a list of advertisers
plus all the article and ad links are active!

Pediatric Telephone Triage Conference: Answering the Call

Peter DeHaan — Tue, 31 Jan 2012 20:30:07 GMT

Pediatric Telephone Triage Conference: Answering the Call
Wednesday, April 25, 2012
Sheraton Clayton Plaza Hotel St. Louis
Jointly sponsored by St. Louis Children's Hospital and Washington University School of Medicine

Health care professionals who provide telephone triage in pediatric and family practice office settings are invited to join national speakers for this continuing education event. Agenda items include:

Clinically Challenging Calls: What Would You Do? Barton Schmitt, MD
Pediatric Injuries: Looking Through the Caller's Eyes David Thompson, MD, CHC, FACEP
Nursing Principles of Telephone Triage Carol Rutenberg, RN-BC, C-TNP, MNSc

For more information: www.stlouischildrens.org/content/phonetriage2012.htm

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

RelayHealth Customer Conference: October 22-24, 2012

Peter DeHaan — Thu, 19 Jan 2012 15:10:00 GMT

October 22-24, 2012
RelayHealth Customer Conference
Scottsdale, AZ
For more information, email patty.maynard@relayhealth.com

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Startel Secure Messaging Announced

Peter DeHaan — Wed, 18 Jan 2012 19:01:52 GMT

Startel Corporation’s new secure messaging application stores protected health information (PHI) securely on mobile devices, encrypts PHI messages during transmission, and protects messages upon delivery. Distinguishing itself from many other applications, secure messaging also enables secure, peer-to-peer communication between smartphones. With the release of this new secure messaging system, health clinicians now have a secure and efficient means of communication – with comprehensive audit trails and reporting capabilities.

Fully compliant with HIPAA, HITECH, GLBA, and SOX, Startel Secure Messaging utilizes Secure Socket Layer (SSL) technology. Startel’s secure messaging application is currently available for iOS (Apple Mobile OS), Android (Google OS), and Blackberry (RIM OS). The application can be enabled in two easy steps:

1) Download from a Web-based application marketplace.
2) Enter a unique registration ID supplied by a sponsoring organization.

Says William Lane, president of Startel Corporation, "While the application itself is free, the sponsoring organization needs to subscribe to Startel's SMS Service or make other cost-effective arrangements with Startel. This way Startel is not placed between our customers and our customer’s clients."

For more information, contact Myrna Nunez at 800-782-7835 or sales@startel.com.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Read the January 2012 Issue of Medical Call Center News

Peter DeHaan — Mon, 16 Jan 2012 22:23:08 GMT

The January 2012 issue of Medical Call Center News is now available at www.medicalcallcenternews.com.

Medical Call Center News is an e-newsletter published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine. It is sponsored by Amcom Software.

Subscribe to receive Medical Call Center News via email.

Please tell your friends and coworkers about Medical Call Center News.

Thank you!

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.

Apple miSecureMessages App Enhanced

Peter DeHaan — Mon, 16 Jan 2012 21:58:19 GMT

The 1Call division of Amtelco announced that the miSecureMessages App for Apple devices has been updated and is available for download on the iTunes® store. The app sends encrypted messages to smartphones and mobile devices and allows for secure two-way communications, maintaining Protected Health Information (PHI). It saves time for clinicians and patients, helping organizations meet HIPAA and HITECH regulations, while also providing better patient care. With Apps available for the Apple iPad, iPhone, and iPod touch, as well as for Android and BlackBerry® devices, it is an ideal solution for replacing pagers.

A few of the new enhancements include giving users faster access to replying, forwarding, deleting, or completing a message or message thread. The forward button is also now available on the view message screen, saving time for users. In addition, phone numbers, email addresses, and street addresses now appear as clickable links in the message body, message subject, and the message thread pages, speeding response times.

In other news, 1Call will be attending the HIMSS12 and 2012 NAEO conferences. 1Call will have two booth locations at HIMSS12, which will be held February 20-24 in Las Vegas. Attendees can find 1Call’s complete call center solutions in HIMSS booth 13123 and can find out more about miSecureMessages encrypted two-way messaging and pager replacement solution in the HIMSS Mobile Health Knowledge Center, booth 12928, kiosk 16. HIMSS attendees are invited to take part in 1Call’s presentation on miSecureMessages in the Mobile Health Knowledge Center on Tuesday, February 21, from 4:15-5:00 pm.

The 2012 NAEO (National Amtelco Equipment Owners) annual conference is also being held in Las Vegas, February 19-22 at the Cosmopolitan Hotel. HIMSS attendees are invited to join 1Call at the NAEO conference for several opportunities, including the Amtelco-sponsored party, which will be held at the Cosmopolitan Hotel from 7:00 until 10:00 p.m. on Monday, February 20. HIMSS attendees can also participate in the 1Call seminar, which will be held at the Cosmopolitan Hotel from 12:30 until 4:00 pm on Wednesday, February 22. To reserve a spot at the NAEO sessions, contact call 800-225-6035 or email to info@1call.com.

Copyright 2008-2012, Peter DeHaan and Peter DeHaan Publishing, Inc.